support

This is our support page.

Using shufdy is simple, you simply start the app and find beacons.

However, if you do find any issues then please feel free to contact us.

We are constantly developing the app and we would really be interested to hear from you, whether your experience has been good OR bad.

We’ve tried to cover as large an area as possible with our beacons, but there will be some beacon black-spots. This is unavoidable, but by using the built in map you should be able to find your nearest set of beacons.

As this is a wide area beacon trial we have turned the beacons up to max. We have set everything to broadcast on maximum power. We didn’t want you to have to be within a couple of metres before a beacon triggers. What this means is that you should see more beacons, but they won’t all be right next to you.

We think this is the right way to do things, but please let us know if you think differently.

This is an on-going project and any suggestions you make might well be integrated in to the next build.

Here are a few questions that you might have;

Q: I can’t seem to find any beacons, what’s wrong?

A: There are a couple of things;

Are you using a compatible device? You must be using iOS7.

You might not quite be in range, keep moving around and see if something is picked up.

Have you turned your device off and on? We are hearing about a small bug in iOS7 that appears to turn off Bluetooth. It’s nothing to do with the app, but a restart might help.

Q: Why are these beacons only in Bristol then?

A: Well, we are actually based in the brilliant city of Bristol so that is the first thing. We also wanted to work in a place that has lots of well-known (and some not so well known) visitor attractions. Bristol fits the bill perfectly and is also a bit of a digital hub.

Don’t worry though!! We’ll be rolling this out in all sorts of places over the coming weeks and months. In fact, drop us a line if you’ve got any ideas.

Please use this form to contact us with ideas or support issues.

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